Refund policy

S12 Cards – Return & Refund Policy

1. No Returns Accepted

Due to the nature of collectible trading cards and sealed products, all sales are final. We do not accept returns under any circumstances.

We strongly encourage customers to review their orders carefully before completing a purchase. If you have any questions or need clarification about a product, feel free to contact us prior to ordering — we’re always happy to help.

2. Refunds

Refunds are only issued in rare situations where an error occurs on our end, such as:

Receiving the wrong item
Receiving a damaged item (valid proof required)

If you experience any of the above, please contact us within 7 days of delivery. We will review the issue and work with you to provide a fair resolution.

3. Non-Refundable Items

All products are non-returnable and non-refundable, except in the limited cases listed above. This includes, but is not limited to:

Opened booster packs or boxes
Sealed products that have been opened or tampered with
Items damaged after delivery
Customized or altered items

4. Order Cancellations

Orders may be canceled within 24 hours of placement. After this period, if the order has been processed or shipped, it cannot be canceled or refunded.

5. Contact Us

If you believe you received an incorrect or damaged item, or have any concerns regarding your order, please reach out through our Contact Us page. We’re here to assist and ensure a smooth experience.